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  • Welcome to our Support Desk

    Can't Find The Answer To Your Question In Our Knowledge Base?

    Simply submit a ticket and one of our support
    representatives will be in touch shortly to help you.

     

    Do you have an existing ticket?

    No problem. You can see the status, check for
    updates, and read all of your existing tickets.

     


     


     


     


     


     


     


     


     


     
  • Create a New Ticket

    Note: If you've already created a ticket and just want to check the status of that ticket, click here.

    Marketing University Contact Form

    Add Attachment
    Please enter 57452 into the box below to submit your ticket:
    Most Asked Questions
    Access Marketing University Members Area

    You access your Marketing University Membership by logging in at:

    https://marketinguniversity.com/wp-login.php

    If you do not remember your password, please use the lost password utility as our support staff does not have access to members passwords.

    If you do not remember your UserName, please submit a ticket with the subject line of "Log in Help" and provide the email address and full name used when subscribing.


    Membership Cancellation

    To cancel your Marketing University membership please submit a ticket with the subject line of "Cancel Membership"  Please make sure to provide the full name and email address associated with the subscription.

    **NOTE** You must cancel your membership PRIOR to your next bill date to avoid that month's subscription payment.  Refunds will not be available for memberships canceled after the bill date.


    Affiliate Login

    Log into your Marketing University Affiliate Account at:

    https://payblue.com/m/affiliate/login/MarketingUniversity 

    Your UserName is the email address associated with your Affiliate Account.

    If you do not remember your password, please use the lost password utility, as our help desk staff do not have access to affiliates passwords.


    Affiliate Sign Up

    Sign up to become a Marketing University Affiliate here: https://payblue.com/m/affiliate/register/MarketingUniversity

    Once you sign up, you can log in to get your affiliate links and tools.

     

     


    Update Credit Card

    To update the credit card on file for your subscription payment just go to:

    https://payblue.com/customer/login/MarketingUniversity

    You need to provide the email address that is associated with your billing account.

    If you have never logged into your billing account before, or have forgotten your password, simply choose Forgot Password? to set/reset your password to log in.

    ** Your UserName and Password used to log into the Marketing University members area IS NOT the same log in details for your billig**

     


    Refund

    Refunds must be requested in writing via this HelpDesk.

    A refund is only available within the first 30 days of your membership.  Refunds requested after renewal are not available.

    If you joined via the 14 day trail offer, refunds are NOT available.  The trial provides the time necessary to determine whether or not Marketing University is for you.


    Can I change my billing date

    We are happy to assist in changing your billing date.  Simply submit a ticket with the subject line of "Change My Billing Date" and we will change it to the date desired.  Please note, this is an occasional courtesy we can perform.  It is not something that we can do every month.


    View More Questions

     
  • Live Chat

    Most Asked Questions
    Access Marketing University Members Area

    You access your Marketing University Membership by logging in at:

    https://marketinguniversity.com/wp-login.php

    If you do not remember your password, please use the lost password utility as our support staff does not have access to members passwords.

    If you do not remember your UserName, please submit a ticket with the subject line of "Log in Help" and provide the email address and full name used when subscribing.


    Membership Cancellation

    To cancel your Marketing University membership please submit a ticket with the subject line of "Cancel Membership"  Please make sure to provide the full name and email address associated with the subscription.

    **NOTE** You must cancel your membership PRIOR to your next bill date to avoid that month's subscription payment.  Refunds will not be available for memberships canceled after the bill date.


    Affiliate Login

    Log into your Marketing University Affiliate Account at:

    https://payblue.com/m/affiliate/login/MarketingUniversity 

    Your UserName is the email address associated with your Affiliate Account.

    If you do not remember your password, please use the lost password utility, as our help desk staff do not have access to affiliates passwords.


    Affiliate Sign Up

    Sign up to become a Marketing University Affiliate here: https://payblue.com/m/affiliate/register/MarketingUniversity

    Once you sign up, you can log in to get your affiliate links and tools.

     

     


    Update Credit Card

    To update the credit card on file for your subscription payment just go to:

    https://payblue.com/customer/login/MarketingUniversity

    You need to provide the email address that is associated with your billing account.

    If you have never logged into your billing account before, or have forgotten your password, simply choose Forgot Password? to set/reset your password to log in.

    ** Your UserName and Password used to log into the Marketing University members area IS NOT the same log in details for your billig**

     


    Refund

    Refunds must be requested in writing via this HelpDesk.

    A refund is only available within the first 30 days of your membership.  Refunds requested after renewal are not available.

    If you joined via the 14 day trail offer, refunds are NOT available.  The trial provides the time necessary to determine whether or not Marketing University is for you.


    Can I change my billing date

    We are happy to assist in changing your billing date.  Simply submit a ticket with the subject line of "Change My Billing Date" and we will change it to the date desired.  Please note, this is an occasional courtesy we can perform.  It is not something that we can do every month.


    View More Questions
  • Check Existing Ticket

    If you've already created a ticket and just need to check the status of that ticket, simply enter the email address you used to create the ticket below and click the button.

  • Click Here to Reset the Header

    You can customize the header by uploading two separate files.

    The background image and goes from the left side to the right side or the screen.

    The header image should contain your companies logo and anything else you wish to put on it. It will lay on top of the background image.

    The header image should be 1138 pixels wide and the same height as the background.
    Anything smaller than 1138 pixels will work as well (It centered across the top.)

    Below is an example of what your background image could look like:


    Below is an example of a header image. Note that it has a transparent background as it will lay on top of the background above (not required):


    Background Image:

    Header Image:

  • Edit Knowledge Base Articles


    Article Name Assigned Category Priority URL Hits T
    Access Marketing University Members AreaMembership Questions View686T
    Membership CancellationMembership Questions View600T
    Cancel Trial MembershipMembership Questions View225T
    Affiliate LoginAffiliate Questions View517T
    Affiliate Sign UpAffiliate Questions View429T
    Update Credit CardBilling View401T
    RefundBilling View389T
    Can I change my billing dateBilling View327T
    When Is My Billing DateBilling View139T
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